Great Managers Attract (and Keep) Great Talent

Great Managers Attract (and Keep) Great Talent

Pepsico - Great Managers Attract (and Keep) Great Talent

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Widespread study suggests that people do not leave organizations; they leave their managers. The implication of this looking is that managers who are respected and seen as supportive of the people who work with them are significant to thriving organizations. Without them, competent people may leave their current assosication in search of best treatment. The resultant costs of recruitment, engagement and subsequent holding can be enormous. Less tangible are the indirect costs associated with the loss of corporate intelligence and the impact on morale.

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I ask participants in administration workshops to isolate the characteristics of individuals with whom they have worked who they deem to have been exceptional managers. Their answers seldom focus on the educational background or technical capabilities of those people. Instead they emphasize that exceptional managers are passionate, have vision, are caring, treat people supportively, make work fun, challenge people to be their best, supply lots of feedback, listen intently and encourage teamwork. Traditionally, these skills have been labelled, somewhat pejoratively, as the "soft skills". The insinuation is that they are "touchy feely", too mushy for the real world of work and, in some instances, even inappropriate in a "professional" environment. My sense contradicts this and supports the thoughts of Roger Enrico, former Ceo and Chair of PepsiCo, who says that "the soft stuff is all the time harder than the hard stuff".

Successful organizations must spend in developing the skills that are significant for the managers of their people to function effectively. What are they? For many years we have taught managers that they need to supply clear direction, to recapitulate better, to vary their administration style to fit individuals' level of development and to effort to engage people in the race of the organization's raison d'être. These skills have precisely helped managers to become more productive. But there is more...

In the mid to late 1990s the topic of emotional intelligence gained prominence in administration literature. study at Harvard recommend that emotional intelligence was at least four times as significant as a predictor of success as whether Iq or technical skills. an additional one study at the Centre for Creative Leadership indicated that for thriving managers, emotional intelligence is nearly five times as important as their Iq or technical skills.

Emotional intelligence is the capability to effectively perceive, carry on and use one's emotions and to effectively carry on emotional connections with other people. While there are eleven components of emotional intelligence, I will only mention a few.

To maximize the gift of our people and their talents, study into emotional intelligence says that we must withhold managers as they develop skills in a collection of areas. These comprise helping managers learn to: collate their strengths and weaknesses; carry on their strong impulses; remain optimistic in spite of severe challenges; listen more effectively; become more adaptable to rapidly changing conditions; become more emotionally self-aware; and demonstrate empathy. Managers who refine these skills will be seen as more authentic by those they lead. The outcome will be more people who feel that they are respected and valued by their managers. Under these conditions, people are more likely to be fully engaged in their workplace and to conduce their maximum effort for their manager. They are also less likely to shop the shop for other opportunities.

Undoubtedly, sufficient managers are significant to thriving organizations

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